Read the Dog Door Guy Inc FAQs

We provide the best customer service in the industry. We have worked with Hale Pet Door since 2011 and have been in Business Since 2013. Family-owned and operated.

  • We service the Denver and Colorado Springs/Fountain area
  • We stay south of I-70
  • We have a service charge for working outside of our service area. Call for info

Hale Pet Door is our first choice of all pet doors.

  • Best for quality
  • Best for warranty
  • Best for customer service
  • Most adaptable and installer-friendly
  • Made in Colorado-U.S.A
  • We install Hale Pet Doors
  • High Tech Pet Power Pet Doors
  • Endura Flap Pet Doors
  • Security Boss Pet Doors
  • Plexidor Pet Doors
  • JGM Pet Door

We would have to sell you the pet door to install it. This ensures we can warranty our installs. Please call or email if you see a brand you would like that is not listed on our website we can most likely help.

We have dog doors for Dogs over 220 pounds. A 10-pound dog can use the same dog door.

  • Cheapest and easiest is the swing-type door (not glass)
  • Walls can work, but a lot of hidden obstacles. Power-studs-indoor to outdoor elevation difference. We offer consultations, but often start with pictures and a phone conversation
  • Through the glass is a preferred method of installing pet doors
  • This has not been our experience with the high-quality pet doors we sell. It is best to keep pet food away from the pet door to not encourage an animal inside. Our doors lock, so they can be secured at night when most wild animals are roaming
  • An electronic door may help in extreme conditions

All of our pet doors have locking covers, and we can provide additional security in special circumstances.

  • A new, undamaged, “in the box” product can be returned within 30 days from the date of purchase for a full refund, less shipping
  • A new, undamaged, “in the box” product can be returned within 31-90 days from the date of purchase for a refund minus a 10% restocking fee and shipping
  • All original packaging and inserts must be intact and returned with the door
  • A door that has been damaged during shipping will be exchanged upon receipt and inspection of the damaged door. If the door is damaged during the initial shipment, the customer has the right to refuse the package at the time of delivery. Please contact the DOG DOOR GUY INC customer service department to discuss replacement and return procedures. DOG DOOR GUY INC will issue a damage call tag and arrange pickup. Please retain all damaged shipping cartons and packing material for inspection by the shipper. If the door is damaged upon return shipment, the customer is responsible for contacting the shipper, issuing a damage call tag, and making arrangements for reimbursement
  • The customer is responsible for return shipping charges
  • If a return or exchange is needed at any time and for any reason, please call DOG DOOR GUY INC directly at (720) 515-4211 to receive a return authorization number.